VOICEMAIL

HOW TO USE YOUR VOICEMAIL

When you access your mailbox for the first time, a user tutorial is automatically activated. This tutorial will guide you through you first mailbox session. It will prompt you to change your temporary PIN, record a greeting and record your name.

How to Setup & Access Your Mailbox

  • Dial your voicemail access number: 225-391-1900 from your home phone.
  • Enter the default PIN: [supplied by an EATEL customer service representative]

The tutorial will guide you through, in order:

  • Setting your confidential PIN
  • Recording your personal greeting
  • Recording your name

How to Create or Change Your PIN

For security and privacy purposes, you will always be prompted for your passcode before accessing your mailbox.

  1. Access your mailbox.
  2. Press 4 to work with your settings.
  3. Press 3 for security options.
  4. Press 1 to change your PIN.
  5. Enter a 4- through 20-digit number.
  6. To confirm, re-enter your PIN.

How to Record or Change Your Greeting

  1. Access your mailbox.
  2. Press 3 to work with your greetings.
    • Press 1 to record or change your personal greeting.
    • Press 3 to select a system-generated greeting.
    • Press 5 to record or change your busy greeting.
  3. Once the recording is complete:
    • Press 1 to accept your recording.
    • Press 2 to change your recording.
    • Press 3 to exit the system without saving your recording.

How to Record or Change Your Name

  1. Access your mailbox.
  2. Press 3 to work with your greetings.
  3. Press 3 to record or change your name.
  4. Press 2 to review or record your name.
  5. Once the recording is complete:
    • Press 1 to accept your recording.
    • Press 2 to change your recording.
    • Press 3 to exit the system without saving your recording.

How to Check for Messages

From your home phone:

  1. Listen to the dial tone for a “stutter” dial tone. This indicates at least one new message.
  2. Dial *98
  3. Enter your PIN
  4. Press 1 to listen to your messages. Follow the remaining voice prompts.

If checking messages from another phone:

  1. Dial 391-1900.
  2. Enter your area code and phone number followed by #.
  3. Enter your PIN followed by #.

How to listen to your messages:

  1. Access your mailbox.
  2. Press 1 to get your messages.
  3. Once you have played a message:
    • Press 1 to repeat the message.
    • Press 2 to save the message.
    • Press 3 to delete the message.
    • Press 4 to reply to the message.
    • Press 6 to increase the volume of the message. Press this several times to incrementally increase the volume.
    • Press 7 to slow the playback of the message. Press this several times to incrementally reduce the speed of the message.
    • Press 77 to skip the message back 5 seconds.
    • Press 8 to pause the playback of the message for up to 20 seconds. A recurring “ping” sound informs you that the message is paused. Pressing 8 again resumes playback.
    • Press 9 to speed the playback of the message. Press this several times to incrementally increase the speed of the message.
    • Press 99 to skip the message forward 5 seconds.
    • Press # to leave the message marked as new.