Managing Appointments

It is our commitment to keep you connected, always. During COVID-19, we are taking extra steps to ensure the safety of everyone involved, this includes our technicians as well as you – our customer.

We are taking the advice of our government, public health officials, the Centers for Disease Control and Prevention and the World Health Organization by limiting contact as much as possible and following new safety precautions.

Here are the details on our new safety precautions:

Screening Questions for Upcoming Installs and Trouble Tickets

Our technicians will ask the following questions before entering a home in hopes of identifying potential health concerns. If a concern is identified, these appointments would require re-scheduling for a later date.

1. Have you or someone in your home experienced any of the following symptoms in the last 14 days?

  • Fever
  • Cough
  • Shortness of breath

2. Have you had contact with someone who was sick with a fever, cough and/or shortness of breath? If yes, When were you in contact with the sick person?

If the answer to any of those questions is yes, we ask that you reschedule for everyone’s safety.

Our technicians are taking the following precautions:

  • Wearing gloves
  • Carrying hand sanitizer
  • Disinfecting any equipment that goes in or out of the home as well as remotes, their own tools, driving areas of their vehicles, cell phones and ipads
  • Practicing social distancing by keeping a personal distance of at least six feet from everyone at all times

How do I reschedule, cancel, or schedule an appointment?

You can call at any time to reschedule or cancel an existing appointment for any service.

How far out can I reschedule my appointment?

Appointments are available for several weeks in advance to meet your needs.

How far in advance do I need to cancel an appointment?

While we usually prefer at least a 24 hour notice, same-day cancellations are acceptable during this time.

Additional precautions

Please also keep a safe distance away from cable technicians, utility employees and contractors working in the field.

Social distancing of six feet is but one reason to keep a safe distance from crews. Work sites can have any number of hidden dangers for the public, and distracting crews can cause accidents to happen.

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