Go to Voice Mail Portal at https://phone.clearchoiceplaq.com/portal/
Enter in your Credentials
Your username will be your 10 digit phone number + @plaqcom.net
Example: Username: email@example.com
Your password will be ETL + your account pin number
Click on Voicemail Management to open menu then click on Voice Messages to list current voicemails
Click on the voicemail icon to start downloading the message you want.
Depending on which internet browser is being used, the download file will save to your default location and should show a pop on your screen.
Internet Explorer pops up at bottom of the browser.
Click Save as to save to your preferred location.