Customer Quick Start Guide

How to Access Voicemail

Accessing the Voicemail System for the First Time

1. From your digital voice phone, dial your phone number.
2. The default pass code is 4227
3. When prompted, enter a new pass code
4. Re-enter the same new pass code at the prompt
5. If your new pass code is accepted, you will hear “your password has been changed successfully”
6. Press the # key
7. Once in the system, you will hear “Welcome to your Voice Messaging System. If you are not
calling from your home phone, press the * key.”

Accessing Voicemail while at Home or Away

1. From any phone, dial your phone number.
2. Press * to access your voicemail, once your recording picks up.
3. Enter your pass code at the prompt.

Voicemail Main Menu

To listen to your messages, press 1
To change your mailbox busy greeting, press 2
To change your mailbox no answer greeting, press 3
To compose and send a new message, press 5
To delete all messages, press 7
To go to the CommPilot Voice Portal press the * key
To repeat this menu, press the # key

While Listening to the Messages Menu

To save this message, press the # key
To erase this message, press 7
To repeat this message, press 2
To go back to the previous message, press 4
To play the message envelope, press 5
To go to the next message, press 6
For additional options, press 9
To go back to the previous menu, press the # key

Note: To clear the message waiting indicator without erasing messages, dial *99.

CommPilot Voice Portal Menu

To access your voicemail box, press 1
To record your name, press 3
To change your call forwarding options, press 4
To make a call, press 6
To change your pass code, press 8
To exit the CommPilot Voice Portal, press 9
To repeat this menu, press the # key